Answers to the questions we hear most often about ordering, delivery, returns, sizing and our fabric technologies. If you cannot find what you are looking for, write to us at [email protected].
Yes. An account is not required; you can complete your order as a guest. With an account you can manage your order history, addresses and favourite products in one place.
You can pay by credit card, debit card or bank transfer. All options available for your order are listed at checkout.
Yes. The card details you enter at checkout are neither visible to nor stored by us; they are processed directly through the secure infrastructure of a licensed payment institution.
If you reach us before your order is handed to the carrier, we can cancel it or correct the address. Orders already dispatched cannot be cancelled; you may use your right of return once you receive the product.
Your invoice is sent to the e-mail address you provided with your order. If you send a return, including a copy of the invoice in the parcel speeds up the process.
Orders placed by 14:30 on business days are handed over to the carrier the same day. Orders placed after 14:30 are prepared on the next business day.
After dispatch, delivery by our contracted carrier is completed within 1-3 business days. In remote districts this may take longer, depending on the carrier's distribution schedule.
The shipping fee is calculated at checkout based on your cart total and delivery address. The current free shipping threshold is shown in your cart; once your cart reaches it, the fee is automatically set to zero.
We currently ship within Türkiye only.
Your tracking number is e-mailed to you when the order is dispatched. Account holders can track from the My Orders page; guests can use the Order Tracking page with their order number and e-mail address.
If the box is dented, torn or wet, do not accept the parcel and have a Damage Detection Report prepared with the courier. Send the report and any photographs to [email protected] and we will start the exchange or refund process.
You may return your product within 14 days of receipt, without giving any reason.
We do not currently offer direct exchanges. You can return the item whose size or colour you would like to change and place a new order.
For hygiene reasons, returns are not accepted for underwear-category bottom products (briefs, boxers, etc.). For all other products, the tag must be intact and the item unused and in resaleable condition.
Use the shipping details provided to you after your return request and send it with our contracted carrier. Pack the product in its original packaging, as it reached you, and include a copy of the invoice.
Your return is inspected once it reaches our warehouse. For parcels found compliant with the return requirements, the refund instruction is sent to your bank within 1-7 business days. How quickly it appears on your card depends on your bank.
Every product page includes a size chart. If you are unsure, use the Find My Size tool to see the size that best matches a few of your measurements.
The Virtual Fitting Room on the product page gives you an idea of how a piece will look on you. The result is a preview — we recommend basing your size choice on the size chart and the Find My Size result.
Our pieces are made from body-adaptive, stretch constructions. Choose the smaller size for a closer fit and the larger one for a more relaxed wear. If you are still unsure, write to our support team for advice on that specific product.
A seamless joining technology. With conventional seam lines removed, there is no friction or marking against the skin; the piece works as one uninterrupted, smooth surface.
A bonding technology that joins fabric layers without thread. Seam bulk disappears, resulting in a lighter, more durable construction that resists external elements.
A moisture-management fibre developed by The LYCRA Company. Its optimised cross-section draws moisture from the skin, spreads it across the fabric surface and accelerates evaporation, keeping you cool and dry all day. COOLMAX® is a registered trademark of The LYCRA Company.
An advanced knitting technique in which warp yarns are looped across multiple needle beds. It gives the fabric dimensional stability: the open-stitch structure supports breathability while the piece holds its form through washing and long-term wear.
Care instructions are printed on each product's label and those instructions take precedence. General advice: turn the item inside out and wash at 30°C on a delicate cycle, avoid fabric softener and bleach, do not tumble dry, and dry in the shade. This preserves the fabric's stretch and moisture-management performance.
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