Below you will find when your order is dispatched, when it will reach you, and what to check on delivery.
| Topic | Details |
|---|---|
| Dispatch | Same day for orders placed by 14:30 on weekdays |
| Delivery time | 1-3 business days after dispatch |
| Shipping fee | Calculated at checkout; the free shipping threshold is shown in your cart |
| Shipping area | Türkiye (all 81 provinces) |
Orders placed by 14:30 on business days are handed over to the carrier the same day. Orders placed after 14:30 are prepared and dispatched on the next business day.
Orders placed at weekends and on public holidays are processed on the following business day. During campaign and sale periods, preparation may take one additional business day due to high volume.
Dispatched orders are delivered to your address by our contracted carrier within 1-3 business days. Delivery is usually faster in major cities and may take longer in remote districts, depending on the carrier's distribution schedule.
Under Turkish consumer legislation, delivery may under no circumstances exceed 30 days. If delivery cannot be made for a justified reason such as the product being out of stock, we will inform you and refund the amount you paid.
The shipping fee is calculated at checkout based on your cart total and delivery address, and is shown clearly in your order summary. The current free shipping threshold is displayed in your cart; once your cart total reaches it, the shipping fee is automatically set to zero.
We currently ship within Türkiye only. International delivery is not available.
When your order is dispatched, the tracking number is sent to your e-mail address. You can follow your parcel with that number on the carrier's website.
If you have an account, you can track your order from the My Orders page; if you ordered as a guest, use the Order Tracking page with your order number and e-mail address.
We recommend inspecting the outside of the box when you take delivery. If the parcel is dented, torn or wet:
Following your notification, we review the case and arrange either an exchange or a refund.
If you are not at the delivery address, the courier leaves a notice and the parcel waits at the relevant branch for the period set by the carrier. Parcels not collected within that period are returned to us; once the return reaches us, your payment enters the refund process and you are informed.
Complete and correct address details and an up-to-date phone number are important for a smooth delivery.
You have the right to return your product within 14 days of receipt. For return requirements, non-returnable products and return shipping steps, please see our Return Conditions page.
For any questions about shipping and delivery, please contact us: