Frequently Asked Questions

Yes. You can easily complete your order without creating an account. By creating an account, you can manage your orders and account information all in one place.

You can securely complete your order using a credit or debit card. Available payment options will be displayed during the checkout process.

Yes. The card information you enter during payment is neither viewed nor stored by our store. Your payment information is processed through a secure payment infrastructure.

If your order has not yet been shipped, you can submit your cancellation or address change request by contacting us. If your order has already been shipped, cancellations or changes cannot be made. In this case, you may take advantage of our return policy after delivery.

Your invoice is issued in accordance with the information you provided during the order and is sent to your email address. For return transactions, the required documents must be submitted in accordance with our return policy.

Shipping costs are calculated automatically at the checkout step based on your cart total and delivery address. The current free shipping threshold is displayed on the cart page. Once your cart reaches this limit, the shipping fee is automatically waived.

Orders placed on weekdays by 14:30 are handed over to the courier on the same day. Orders placed after 14:30 are prepared and handed over to the courier on the next business day.

After your order has been shipped, delivery is carried out within 1–3 business days via our contracted shipping company. For deliveries to remote districts and towns, this period may be extended depending on the shipping company's distribution schedule.

We currently only ship within Turkey.

When your order is shipped, your tracking information will be sent to your e-mail address. You can track orders placed as a member via the My Orders section in your account, and orders placed without membership via the Order Tracking page using your order number and e-mail address.

If you notice any damage to your package such as crushing, tearing, or wetting, we kindly request that you have a Damage Assessment Report prepared with the courier before accepting the delivery.

If you send the report and, if available, photos of the damage to destek@iamsumone.com, we can initiate the necessary process for a product exchange or refund.

You may request a return within 14 days from the date you received the product, without providing any justification.

Currently, we do not offer direct exchanges. You can return the item you wish to change in size or color and place a new order.

Due to hygiene regulations, returns are not accepted for underwear items in the intimate apparel category (panties, boxers, etc.).

For other products to be eligible for return, they must be unused, with tags attached, and in resalable condition.

After your return request has been created, you can send your return via our contracted cargo company using the shipping information provided to you.

We kindly ask you to package the product as it was delivered to you, with its original packaging and any accessories. Also, please include a copy of your invoice in the package.

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After your return reaches our warehouse, the product is checked for compliance with the return conditions. Once the return is approved, the refund is transferred to your bank within 1-7 business days.

The time it takes for the amount to appear in your account or on your card may vary depending on your bank.

You can find the size chart for each product on its respective product page. You can determine the most suitable size for you by comparing your measurements with the values in the size chart.

When choosing your size, we recommend that you first consult the size chart on the product page and the fit information in the product description. You can choose a smaller size for a more fitted look, or a larger size for a more comfortable fit.

If you have difficulty deciding, you can contact our support team for assistance with product and size selection.

Information on product molds and fits is provided on each product's page. Different fits such as body fit, regular fit may be available depending on the product. We recommend evaluating the fit information and size chart on the product page when choosing a size.

SEAMZERO is a seamless bonding technology that minimizes seam lines. It offers all-day comfort by providing a smoother surface and less friction against the skin.

FUSIONBOND is an adhesive technology that joins fabric layers without using thread. It reduces seam bulk, creating a lighter, smoother, and more durable structure.

COOLMAX® is a special fiber technology that provides moisture management. It wicks moisture away from the skin to the fabric surface and helps it evaporate faster. This provides a drier and cooler feeling all day long.

COOLMAX® is a registered trademark of The LYCRA Company.

Raschel knitting is a special knitting technique where warp yarns are looped in multiple needle beds. It gives the fabric a structure that maintains its shape and promotes breathability.

Each product's care instructions are indicated on the product label, and we primarily recommend following these instructions.

For general care, wash your product inside out on a delicate cycle at 30°C. Do not use fabric softener or bleach. Prefer drying in the shade instead of a tumble dryer.

Proper care helps the fabric maintain its shape, elasticity, and performance properties for longer.

You can request a new password link by entering your email address via the “Forgot password” link on the login page.

After logging into your account, you can update your contact and address information from your account page.

After logging into your account, you can view your past and current orders in the My Orders section.

By leaving your email address in the newsletter form on the site, you can be informed about new collections, products, and campaigns. You can unsubscribe at any time via email.

You can unsubscribe from our newsletter at any time by using the "Unsubscribe" link at the bottom of the emails we send.

For questions about products, orders, or other inquiries, you can contact us at destek@iamsumone.com. We will be happy to assist you as soon as possible.