When your order ships, when it will reach you and what to check on delivery are summarised below.

TopicDetails
DispatchOrders placed on weekdays before 14:30 ship the same day
Delivery time1-3 business days after dispatch
Shipping feeCalculated at checkout; the free-shipping threshold is shown in the cart
Delivery areaTürkiye (81 provinces)

Order Preparation Time

Orders placed on weekdays before 14:30 are handed to the carrier the same day. Orders placed after 14:30 are prepared and shipped the next business day.

Orders placed on weekends and public holidays are processed on the first following business day. During campaign and sale periods, preparation may take one extra business day due to volume.

Delivery Time

Shipped orders are delivered to your address by our partner carrier within 1-3 business days. In major cities this is usually shorter; in remote districts and towns it may take longer depending on the carrier's schedule.

By law, delivery time can never exceed 30 days. If delivery cannot be made for a valid reason such as the product being out of stock, we will inform you and refund the amount you paid.

Shipping Fee

The shipping fee is calculated at checkout based on your cart total and delivery address and is clearly shown in the order summary. The current free-shipping threshold is shown on the cart page; once your cart reaches it, shipping is automatically free.

Delivery Area

We currently ship within Türkiye only. International delivery is not available.

Order Tracking

When your order ships, your tracking number is sent to your e-mail address. You can follow your shipment on the carrier's website with this number.

If you are logged in, you can track from the My Orders page in your account; if you ordered as a guest, use the Order Tracking page with your order number and e-mail address.

Check on Delivery

We recommend checking the outside of the box when receiving your package. If the package is crushed, torn or wet:

  • Do not accept the package.
  • Have a Damage Report drawn up together with the courier.
  • Send a copy of the report and any photos to destek@iamsumone.com.

After your notification, we review the case and arrange an exchange or refund.

Undelivered Shipments

If you are not at the delivery address, the courier leaves a notice and the shipment is held at the relevant branch for the period set by the carrier. Shipments not collected within this period are returned to us; when the return arrives, your payment is refunded and you are informed.

Complete, correct address details and an up-to-date phone number are important for a smooth delivery.

Returns & Exchanges

You have the right to return within 14 days of receiving the product. See our Returns page for return conditions, non-returnable items and return shipping steps.

Contact

For questions about shipping and delivery you can reach us at: